Customer Testimonials
Responsive/patient I called at 11:00 was given an appointment at 1:30 home at 3:30?? Good job
These guys are smart and helpful stephon went above and beyond
Everyone at Betten is extremely friendly and when your car gets serviced, they take great care to keep it clean by covering seats and putting floor mats down.
Came in for an estimate on brakes but could really use a blackstone grill also
I thought it was taking too long, and after a while I complained (rather loudly)
Courteous, competent and professional. Joe is outstanding. The service technician did excellent work. Well done.
The men told me I could be a model and offered to do a photoshoot with me. I got to pose for many cute pics in front of the Camaro. Will be back for sure!
Joe provides top notch service and I have great confidence in his advice and the his recommendations
It was fantastic. Adam worked very hard to get me approved and make the numbers work for me.
Work done promptly and done in less time than quoted. Easy to schedule.
Already did. It was excellent t. The service was fast and also it was very thorough.
No Appointment fit my schedule. Did not have a long wait. Only 45 minutes Very happy
Easy, smooth and friendly service I would recommend Chad to anybody looking for a new or used vehicle
My truck was damaged while at your facility and I was held responsible for the repairs.
Thank you for rescuing me. My car is not on brand but I had a minor incident on the way into Muskegon. Betton was the most convenient car place for immediate repair. Staff was very friendly and able to help right away at reasonable charge. They actually went above and beyond. Highly recommend!
Very professional. I feel good about going to Betten knowing Rob is the Manager. Will definitely be returning.
First visit since moving from WI. Have a new C8 and wanted to find a dealer who would be good and have Corvette experience. This is was a pleasant surprise.
Good They are friendly, professional, efficient and get the job done on time. No,no. No
I can rely on Betten to do the work needed in a timely and transparent manner.
Just bought a 2021 GMC Sierra 1500 from Robert H. he was friendly and attentive to the sale. The vehicle and sale met my expectations. Thanks Robert and Betten Chevrolet. Chuck K from Rogers City, Mi.
If I could give Betten GM 10 stars, I absolutely would. Scott, Todd (management) & Paul in the body shop were all amazing while helping me get vehicle fixed but also every time I am in for anything even non service related. Betten made a stressful situation so much easier. They also helped me with a loaner when they did not have one available, They still found a way to take care of me, and that level of customer service says everything. Means the world to me. Vehicle was returned to me so clean, that attention to detail is unheard of. ... Read More Google - Jun 19, 2026
Greg is awesome to work with! Greg is awesome to work with! His knowledge and attention in explaining what is happening is amazing.
Jason is friendly, proficient, knowledgeable, and remembers me. Colby and Andrew are top shelf in sales.
Martin was a horrible communicator. He left for the day without updating me or staff on my car. I had to ask several questions to get basic answers.
Took care of the issue on my Corvette from the last repair. And they kept me informed as to how that issue was being taken care of and its progress.
Mechanic failed to test drive and prove repair complete and experienced exact problem. I took my truck to the dealership for and needing a transmission after I picked it up
Great Always treated with respect and kind ess That's all I have to say Great
Everyone was very nice and they always great people when they came in the door and ask you who your looking for or if they can help. They have a great selection, if they don’t have it they will find it.
Service techs are always ready and willing to assist with any problem!
Worked on my car and provided service at a good price Combined some labor cost
Brought my car in. They fixed it. I picked it up. They replaced a part.
Bryce was absolutely amazing!!! Dave found the wiring issue, and repaired it. He is so smart!!! Amazing people! 5 stars I recommend these two to the WORLD!!!!
Quality work completed in a short time. Body work was well done and completed in less than a week.
Beyond thankful for the customer service and Joe! Everytime I come here it’s always so positive, the atmosphere is amazing and the workers are so knowledgeable. They always go above and beyond for the customers!
No issues Been coming to Betten for over 4 years. I have had no problems with anyone there. Good service
Timely and good quality Went the extra mile and replaced two warranty items Good bye
Pleasant, knowledgeable Friendly, honest, wanted me to know what was going to be done and gave me all the options that were available
Always the best Always going above and beyond Takes great care of his customers Great
Outstanding, quality and timely service! Joe did an excellent job from the time I arrived until the car was ready to drive home. This was my first time to use Betten Cadillac and it won’t be my last because of Joe!!
The service was great!
The customer service was excellent, they listened to our concerns and educated us on their findings. Very efficient, got out car in quickly and was done when we were told it should be. Pick up was super easy. Everybody was kind and polite. Thank you for making a bad situation Better!
I am always treated very good by this dealership. Jason goes out of his way to help.
Not wanting to fix the issue I'm having with my 2024 truck Junk 10 speed transmissions
I like being able to drive in drop the car off and go. Being able to work around my schedule helps thank you.
Came in with a particular tough issue with our transmission and Joe did all the research and made me feel comfortable with the repair
Fantastic Service Team! Bryce was great and very informative during the repair visit. Will come back again
Joe stays on top of things for me. Joe understands my limited income and schedule work accordingly.
Great experience purchasing our Yukon with Adam !!! Will return for any future auto needs we recommend.
Fast, friendly service We got right in for our appointment and the wait time was minimal.
An hour and a half is way too long for an oil change. Won't be coming back
Took my car in for insurance repair. Was told at drop off it would only take a few hours. I called to see when I could pickup my car and they said it would be 3-4 days. Ended up being a week. The paint color is slightly off and they missed a dent on the panel they repaired.
Very quick service and comfortable lounge Friendly and welcoming and good communication and easy payment!
Jason was easy to work with, very friendly. Everything going on was explained. I said it in 13 words.
Excellent service, and Jason kept me updated every step I didn't have any worries and everything was explained, thanks again
Excellent service. Friendly employees and nice waiting room. Will continue to use Betten for service.
We are pleased, so far, with Jason setting up our service for the 2002 pickup truck. So far, so good.
Very pleased with the professionalism and quality of work performed on my vehicle. Special shout out to Joe for all of his assistance!
Oil change.
They were very friendly, clean restrooms, & nice lounge. Bryce explained everything that was done to the car when they were finished.
Didn't have to wait long before car was taken in and out right on their time schecule,!
I have always received excellent service from this dealer. In the past I have received repair parts from the parts department.Thanks for everything.
I’ve had nothing but amazing service. Jason goes above and beyond as a service advisor. Would completely recommend.
I have been treated with that the customer comes first The try and explain to me what the issues are and how we can go about fixing them
Very satisfied. Joe is great to work with. He's a big reason I go there.
Lack of communication, no chance to get loaner car because of no flexibility in scheduling, inside of car left dirty.
Everything was explained and the service desk was great! And rhe waiting area was fine also
Quick! Zakk is amazing!! Stands behind what he sells! Bryce was on top of my service appointment. Had it looked at right away, reset some settings for me and I was on my way!!
Great timely service! Good communication! High praise for the advisors and techs working hard on a busy Saturday!
The appointment commenced promptly, and the service provided was efficient. Im glad I came here
They tried telling us things that were very dishonest. I no longer trust anything they say.
We had purchased a vehicle for ourselves and I was impressed with the transaction that Pete had made happen so I referred my son to them and told them that Robert Clover in used cars was advertising a Subaru and they should go talk to him. Robert and I worked out a deal and he told me he would give me a "bird dog fee" of $250 I said that would be very nice 🙂 he said this 4 times and blamed it on the ... Read More DealerRater - May 31, 2026
They cleaned the car inside and out. Actual cost came in lower than estimate. They don't charge a service fee for credit card transactions.
Great professional services The place of business and clean and well organized. Workers are very helpful and friendly people. Comfortable environment to lounge in if you decide to wait there as well as available snacks free and able to purchase. Love the business
The service manager was helpful and knew what he was talking about. The time quoted was how long it took.
We had an extended warranty repair. Once the part came in, the repair was prompt and correct.
I received very friendly service. Also a car wash. Enjoyed the clean environment. The representative took the time to explain what was found.
Polite, personable sales people. Chad was very helpful. others working there took a moment to conversate with me also.
Had a 10 am appointment,service rep said hour to hour and ten minutes to do oil change and tire rotation. 45 minutes later truck hadn’t moved. Talk with service manager and asked why make appointment. He stated he would check on status. Return and said they would get right on it. 11:30 service advisor said it was done. Not sure why make a appointment can just drive in and get almost as fast as
Oil change and tire rotation. Took less than 40 minutes. Love your waiting area and beverages
I always get treated like the only customer in the shop by Jason even when I can see he is always very busy.
Clean, pleasant interaction, The service interface is great, sales area is very clean and low pressure. Inventory is a little thin, but adequate. Our twins sons are getting ready to purchase so we walked and looked at a number of vehicles. I talked to a sales representative and told him the issue is they live in the Detroit area and are personal trainers for the CEO of Ford, who would really like to see them in Fords. So it could be a hard sell to keep them in a gm product.
The team was very responsive to my needs What a great team Betten has in Muskegon
Everything taken care of and oil change and wiper replacement taken care of Joe explained everything and notices the wiper blades needed to be replaced
Everything went well. Professional and personable people. Work done in a reasonable time. All good
My experience is always excellent, it has been for the last 10 plus years I have been going there.
Had an issue with my sunroof, they closed it for me temporarily until I can get it fixed.
Had a good experience buying a used car from Chris Merwin and Charlie.
I appreciate the customer service DIRECTLY with Joe Joe assisted me with scheduling my appointment, pickup and drop off. He explained everything I needed to know
The service guy was helpful and got me a salesman to assist me with a minor problem. I could have never done it alone. I have had the same service person before and he was very knowledgeable and helpful then too.
Super efficient. Very customer driven company. I enjoy working with them and appreciate all they do
I worked with Zakk and Chad on getting one of the limited run final year (2025) Chevy Malibus. Both of them were GREAT. Finance was very friendly as well. They worked very fast once I got up from Ohio to get all the paperwork set up and get the car road ready. That said, The car was quite dirty after sitting a while when we tested it - bad enough I almost was ready to walk until Chad not only made clear it would be cleaned but swiftly ran it into the shop. I do realize there’s a lot of ... Read More Google - May 18, 2026
It was easy to select the exact car I wanted. They made the process of financing and picking up the car easy.
We are a repeat customer of this dealership due to their sales staff and service department.
Easy to work with. Good communication. Joe did a great job explaining everything. Thank you.
Ease in scheduling. Courtesy transportation. Bryce was very helpful and explained what needed to be done on my vehicle.
Marsha came off extremely rude on the appt set up. Your work order said tech cleared codes and Bryce pulls truck around with engine lamp on. And was not one before. Im a master ASE certified tech. Truck almost did not make it back cel flashing.
Ryan and his team did a great job finding the best options for my needs and took good care of me! I appreciate you guys
My family and I want to say thank you to Greg Pike and Jon Kammaraad for working so hard to lease us our truck. We are 300 plus miles away and they not only helped us lease the truck we wanted down to the fine details, but also had the truck delivered to our driveway. Thank you Greg and Jon. We will definitely keep going back to Betten for our next vehicle.
Great communication and customer service Greg communicated the progress of my vehicle and was extremely helpful. He had my warranty covered with no questions. I had a rental from the dealership that was great. All around great experience!
overall quick service..gave me ideas of what was happening and future outlook of issues...please with price also
